RIYADH – Agensi kerajaan di Makkah mula melaksanakan rancangan untuk menyediakan perkhidmatan terbaik untuk pengunjung dan jemaah umrah sepanjang Ramadan, dengan kebanjiran tinggi jemaah dari dalam dan luar negara dijangka.
Pihak Berkuasa Am untuk Penjagaan Masjidil Haram dan Masjid Nabawi telah melancarkan rancangan musim Ramadan dengan beberapa projek, lapor Agensi Akhbar Saudi (SPA).
Perkhidmatan Tahallul daripada Nusuk telah diuji di lima lokasi dalam Masjidil Haram, mengikut piawaian kebersihan yang ketat. Buat pertama kalinya, pihak berkuasa menawarkan perkhidmatan gunting rambut mudah alih melalui kereta yang direka khas yang bergerak bersama orang ramai.
Selain itu, perkhidmatan penyimpanan bagasi telah dipertingkatkan dengan rak yang ditetapkan dan sistem pengesanan elektronik, termasuk enam tempat menurunkan di pintu masuk utama masjid.
Bilangan kereta golf elektrik telah digandakan kepada 400, diedarkan di 11 lokasi di dalam Masjidil Haram, lapor SPA.
Pihak berkuasa telah menambah baik pengagihan hidangan berbuka puasa melalui pendaftaran elektronik, memperkenalkan tanda panduan berasaskan lokasi untuk akses pelawat, dan meningkatkan kehadiran pasukan pelapor sepanjang masa untuk mengendalikan pertanyaan dan permintaan penyelenggaraan.
Dalam penyelarasan dengan pihak berkuasa yang berkaitan, pihak berkuasa telah membangunkan pelan pengurusan dan bimbingan orang ramai dalam Dua Masjid Suci dan halaman mereka. Kakitangan khusus telah digunakan untuk bimbingan spatial, dan laluan yang jelas telah ditetapkan bagi memastikan pergerakan lancar.
Ruang solat di kedua-dua masjid telah disediakan bagi menampung jumlah jemaah terbanyak di samping memastikan keselesaan mereka.
Pihak berkuasa juga telah melancarkan inisiatif Walking Guides, menyediakan pasukan terlatih untuk membantu pelawat dan pelaku umrah dalam mengemudi masjid dan menjawab pertanyaan dalam pelbagai bahasa.
Sementara itu, Perbandaran Makkah telah mula melaksanakan rancangannya untuk perkhidmatan perbandaran, termasuk sanitasi awam, pelupusan sampah, kawalan perosak, dan pemantauan pertubuhan komersial yang berkaitan dengan kesihatan awam.
Perkhidmatannya juga termasuk memeriksa kesesuaian produk makanan, menyelenggara dan membersihkan kemudahan perbandaran, menyediakan infrastruktur, dan menyelia tandas awam, taman, kawasan hijau dan rangkaian saliran.
Kementerian Hal Ehwal Islam, Dakwah dan Bimbingan wilayah Makkah telah mula melaksanakan rancangannya untuk mengalu-alukan jemaah di seluruh muhafazah wilayah itu.
Ini termasuk membersihkan, melengkapkan, mewangikan masjid, menyelenggara peralatan, memastikan ketersediaan bekalan solat, dan mempergiatkan lawatan pemeriksaan untuk mengesahkan kesediaan masjid menerima jemaah.
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Makkah enhances services for Ramadan visitors
RIYADH – Government agencies in Makkah have begun implementing plans to provide the best services for visitors and Umrah performers during Ramadan, with a high influx of worshippers from within and outside the Kingdom expected.
The General Authority for the Care of the Grand Mosque and Prophet’s Mosque has launched its Ramadan season plan with several projects, the Saudi Press Agency reported.
The Tahallul from Nusuk service has been trialed at five locations within the Grand Mosque, following strict hygiene standards. For the first time, the authority is offering a mobile hair-cutting service via specially designed carts that move with the crowds.
Additionally, luggage storage services have been enhanced with designated shelves and an electronic tracking system, including six drop-off points at the mosque’s main entrances.
The number of electric golf carts has been doubled to 400, distributed across 11 locations inside the Grand Mosque, the SPA reported.
The authority has improved iftar meal distribution through electronic registration, introduced location-based guidance signs for visitor access, and increased the presence of reporting teams around the clock to handle inquiries and maintenance requests.
In coordination with relevant authorities, the authority has developed crowd management and guidance plans within the Two Holy Mosques and their courtyards. Specialized personnel have been deployed for spatial guidance, and clear pathways have been designated to ensure smooth movement.
Prayer areas in both mosques have been prepared to accommodate the largest number of worshippers while ensuring their comfort.
The authority has also launched the Walking Guides initiative, providing trained teams to assist visitors and Umrah performers in navigating the mosques and responding to inquiries in multiple languages.
Meanwhile, Makkah Municipality has begun implementing its plans for municipal services, including public sanitation, waste disposal, pest control, and monitoring commercial establishments related to public health.
Its services also include inspecting food products for suitability, maintaining and cleaning municipal facilities, preparing infrastructure, and overseeing public restrooms, parks, green spaces, and drainage networks.
The Makkah region branch of the Ministry of Islamic Affairs, Dawah, and Guidance has started implementing its plans to welcome worshippers across the region’s governorates.
This includes cleaning, furnishing, and perfuming mosques, maintaining equipment, ensuring the availability of prayer supplies, and intensifying inspection tours to verify mosques’s readiness to receive worshippers.
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